Melody Pierce Portfolio
About Me
I’m Melody Pierce — a strategic, people-centered learning and development leader with over 15 years of experience transforming how organizations grow talent, build leadership pipelines, and navigate change.
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My career spans enterprise L&D, sales operations, and organizational transformation, with a proven track record of creating award-winning leadership programs, onboarding systems, and talent strategies that deliver measurable ROI, including over $27.4M in HR business impact. I’ve partnered with C-suite leaders, reverse-mentored a Chief People Officer, and scaled blended learning ecosystems across retail, sales, and corporate teams.
Whether I’m building enterprise-wide academies, coaching new managers, or reimagining onboarding for leaders, my goal is always the same: to empower people, align learning to business goals, and create a culture where everyone can thrive.
Areas of Expertise
Organizational Development
Leadership Development
Talent Development
Change Management
Culture Transformation
Team Development & Coaching
Employee Engagement Strategy
Performance Management
Learning & Development Strategy
Curriculum Design & Development
E-Learning Design & Delivery
Instructional Design
Corporate Training Programs
Learning Technology Adoption
Blended & Asynchronous Learning
Strategic Planning
Project Management
Business Development
ROI & Impact Analysis
Continuous Improvement
Financial Management
Sales & Operations Leadership
Stakeholder Engagement
Executive Facilitation & Coaching
Experience
Senior Learning Partner, Enterprise & Leadership Solutions
UScellular
2022 – Present
Direct the design and delivery of leadership development programs by assessing enterprise leadership needs across 4,800 associates. Identify developmental opportunities and create tailored interventions using best-in-class learning and development methodologies, leadership models, and performance evaluation strategies. Lead organizational development initiatives, including a high-impact change leadership program designed to equip leaders with the skills to navigate uncertainty and inspire their teams during organizational change.​ Generated an estimated ROI of over $27.4m annually through the development and ownership of the 'Building Enterprise Leadership' program, fostering cross-functional collaboration and leadership presence.​
Agent Development Manager
UScellular
2021 - 2022
Served as business consultant for a portfolio of retail store franchise owners. Drove performance to achieve business goals through alignment with greater organizational initiatives and objectives. Orchestrated agency mergers and acquisitions, optimizing distribution, and improving operational efficiency. Tailored learning and development solutions based on agency needs significantly improving their leadership skills and business acumen.
Area Sales Manager
UScellular
2014 - 2021
Led regional sales and operations for 15 Sales Managers and 65 associates across 9 retail stores, overseeing $31M in annual revenue. Executed strategic sales planning, HR management, training and development, fiscal planning, and budgeting. Drove new business development, CRM, public relations, marketing, channel strategies, and financial modeling. Conceptualized and enforced a new enterprise management onboarding curriculum, reducing training costs by over $106K annually and earning the Continuous Improvement Cross-Functional Award and Leadership Excellence Circle Award in 2020, along with the Bronze for Best Sales Leadership Development Program from the Brandon Hall Group in 2021.
Education
2021-2022
Master of Arts in Organizational Management
The University of Arizona Global Campus
Bachelor of Science in Business Administration
Southern New Hampshire University
2017-2020
Key Projects
Matt K., Director of Sales, UScellular
“The raw ability to drive business and create urgency on her team is an absolute strength of Melody's. Melody was consistently able to bring
calm during chaos, but also could provide some chaos if there was calm in order for her team to not grow complacent – specifically in driving
results.”
Tabatha M., Area Vice President UScellular
“Melody took on a lot of new experiences this year. Melody stepped up and demonstrated a level of professional maturity, courage and fearlessness that you don't often see. Through her leadership, Melody's team has been one of the most consistent in terms of growth and advancement. Melody's ability to see varying perspectives, ground herself in the challenges of the issue and become an advocate for whatever group she is supporting is truly a gift. Her ability to find a path to success even in the most challenging of conversations is impressive.”
